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HomeToys & GamesLearning & EducationScienceBiology, Anatomy & BotanyFascinations ANTW1 AntWorks A Spaceage habitat for ants |
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| Customer Reviews: | | Average Customer Review: ( 72 customer reviews )
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Most Helpful Customer Reviews
70 of 71 found the following review helpful:
 Fascinations Antworks great educational/fun experience Nov 10, 2006
By Teacher
Easy to set-up. Ants arrived within 3 weeks of ordering them. I set it up almost 2 months ago and the ants are still busy tunneling and working. No need to add food, water, or anything. Just dump the ants in and watch them work. I am using this with a group of middle school students as a lab observation. Came with a magnifying glass. The kids have really enjoyed it and even named some of the ants. The gel medium really allows you to see what's going on and the container can be passed around for observation without fear that it will disturb the ants tunnels. A definite hit for curious children of all ages. I will do this again next year!
63 of 68 found the following review helpful:
 Cool antfarm, lousy company Mar 06, 2009
By Eddie Patin
Bought this habitat and ordered my ants from a VERY cheap high-supply company on ebay. The gel ant farm is a really cool idea, and it has been very interesting watching my ants do their thing. Very easy to set up and maintain. The reason for this bad review, however, is the bad quality control and poor customer service of Fascinations.
The first ant farm I bought (maybe it sat in a warehouse too long), had a gap between the back wall and the gel from where the gel shrank away from the wall. I noticed it when I put in the ants, and, because of the gap, they just hung out back there and didn't want to tunnel.
I exchanged the first ant-farm, and received a second with a gap in the front wall. The gap wasn't as bad, but it still shouldn't have been there, and discouraged the ants from tunneling.
On Fascination's website, I filled out their webform to make a complaint and request a replacement with good gel. The webform didn't work. So, I called, and the lady there said that the person to talk to would be back in on the following Monday.
Monday. I called, and spoke to a man who said that there wasn't anyone I could talk to over the phone and would need to use the webform. Since the webform didn't work, he said that the only way I could request a replacement was to send a letter (via USPS). Upon prodding, he finally said that I could send an email to their support department instead, and gave me the email address.
Sent an email. No response. A week later, sent the email again. Still no response. Yesterday, I just received, in the mail, a hand-written envelope from Fascinations with nothing inside but a printed description of their limited warranty policy.
Some customer service. This is a really cool product, but you're taking a shot in the dark as to whether or not you get an antfarm with properly filled gel. No quality control. No customer service. I won't buy from them again, unless I'm in a physical store and inspect the antfarm before purchase.
44 of 49 found the following review helpful:
 Disappointed thus far Mar 08, 2007
By Mom to three boys
We got this for our son for Christmas. He was very excited. I ordered the ants for him from the order from in the back of the booklet. It said that the ants are shipped out every Wednesday so I was anticipating receiving the ants soon after we ordered them. Two months later we still had not received the ants. I finally emailed the company and they responded with an email saying they don't mail out the ants in cold temperatures. I did not know that (it doesn't say it on the order form I used) so I completely understood that once it was explained to me. I told them I could wait and that I understood; that I was simply checking on my order. However, I guess they decided to just mail them out because I received them when temperatures did not go above 20. We opened up the ants and in our little container were a bunch of dead ants, and four live ones. We put the four live ones in the antworks station. Two days later and the ants have still not begun to do anything; two more ants have now died. I guess I will try and order ants in the spring or summer from a different source than the one I used. So far this has been a major disappointment to my son (and to us). I'll hold out hope though that a new batch of ants in warmer weather will work.
22 of 25 found the following review helpful:
Dead ants/no response Jan 21, 2007
By Joni K. Tarr
"super mom"
My son couldn't wait until his ants arrived in the mail, but to his disappointment they were all dead. I had prepared him that this might happen and he did undersand. The problem is I have been trying to contact the company by email and phone and have not had a response and was not able to get new ants. I know he would love this product, but it looks like we will never know. If I do not get a response I will return the product for a full refund.
13 of 14 found the following review helpful:
Make sure you order when the temperature is higher than freezing Apr 16, 2007
By Lee Givens, Jr.
"Mac Dude"
It seems Antworks partners with a firm that sells the harvester ants. They come in a tube, inside of a standard yellow padded envelope. They will ship 20 or so ants and 2-3 will die on transport. I ordered mine during the spring and they ant farm is a hit with the family. If you order and it's snowing outside, wait until spring. They will delay your order until then.
See all 72 customer reviews on Amazon.com
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