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HomeSports & OutdoorsCamping & HikingSleeping Bags |
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| Customer Reviews: | | Average Customer Review: ( 504 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
246 of 250 found the following review helpful:
 No-nonsense air mattress w/ thoughtful features Jan 19, 2008
By William
This bed is a step above the Aerobed. Unlike my previous 2 aerobeds, this mattress doesn't leak. None at all over an 8 day period of guests. Not even a slow leak. None! Pump is quick and the power deflate is a real time and space saver. Flocking on the mattress is also warmer than a cold plastic top. Can't believe how much less in price this was over the aerobeds-- a no-brainer!!!
288 of 294 found the following review helpful:
CUSTOMER SERVICE EXPERIENCE Jan 06, 2011
By Kent A. Russell
I always call customer service PRIOR to purchasing a product just to see how well they treat people. I just got off the phone with Wenzel customer service (800 325-8368) and here is what I discovered:
I was on hold for six minutes before I actually spoke with a person. There were a lot of clicks, pops and periods of dead silence that may confuse some people into thinking they had been disconnected but that was not the case. Just hang on. I called on a Thursday at 10:30 am (eastern time) so I might have called at a time when the call volume was low, but I was impressed that the hold time was reasonable.
The gentleman who answered the call was courteous and did not try to pry contact information out of me prior to dealing with the reason why I called.
My first question was about the warranty. I said I was not able to find any warranty details on Amazon.com or the Wenzel website. He directed me to the Insta-bed website (insta-bed.com) where I found it quickly.
I asked him if the pump went out or there was no electricity available, was it possible to fill the mattress manually. He said yes, there was another valve on the side where it could be filled.
I then asked about leaks. He said most people who called about leaks didn't realize that the plastic stretches when it is initially inflated and it will go soft the first few times it is used. People will assume it has a leak when all it really needs is additional air to firm it back up. He also said that there are some seals around the pump that may leak but those leaks can be corrected quite easily. Other than that, the one year warranty covered leaks, bulges, pump failure - whatever.
Warranty exchange consists of contact them to get an RMA and then cutting out the label information from the side of the mattress (rendering the mattress useless) and sending the label in with the RMA. You don't have to ship the whole mattress back!
So, all of you who who said this thing leaked, or complained that this mattress does not have a warranty, I would encourage you to call them and see how they treat you.
162 of 164 found the following review helpful:
Air bed. Jan 14, 2008
By rAma
Found this to be an excellent bed, pros are longer air retention (I sleep at least 5 days before needing to turn on the pump), uniform pressure distribution. I normally do not have any back problems and this bed did not introduce any new ones after about a couple of months of regular usage. Our guests loved it, the only con I can see is that the pump is so slow - takes a minimum of 4 minutes to fill the bed from flat and takes similar time to deflate. That is negligible compared with the pros, we recommend this product to anyone that is interested in an Air bed.
133 of 135 found the following review helpful:
Absolutely incredible Jan 02, 2008
By Sharyn Criswell
We wanted to get an air mattress for guests we were expecting. We have purchased them before and they were very disappointing. They were either uncomfortable or they wouldn't hold air for very long. Any amount of movement when lying on them, didn't help.
We decided to try Amazon.com. After reviewing the different air mattresses that they showed and discribed, we read the reviews that were given on those products. We decided on the Wenzel Insta-bed and we feel we absolutely made the right choice. It was easy to set up and take down. It's very very comfortable. Our guests enjoyed it so much, they wanted to pack it up and take it home with them. They said they were as comfortable as they are in their bed at home and slept great!
We are very pleased with our purchase and we recommend this product to everyone!
Thank you!!!!!!!
65 of 66 found the following review helpful:
Whew! What a relief! Sep 21, 2008
By Randi R. Creighton
"Susan"
My daughter and I were moving and sold all our furniture before leaving. Our plan was to find a bed for each of us we could use indefinately... or until we were able to get our 'perfect bedroom suite'. These beds have been great and we have been sleeping on them for a month now. We have a 65 lb dog that runs and jumps on them and we've had absolutely NO problems with leaking or tearing. We got the matress cover recommended at purchase which helps protect it, I'm sure. We also got king size sheets w/ deep pockets for the queen size air bed because the fitted sheet stays on perfect in the larger size. Fantastic! and the built in pump works great for inflating or deflating. Absolutely love this bed!
See all 504 customer reviews on Amazon.com
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